Question 1

How do I get started with ListTune?

Accepted Answer

Getting started is easy! First, sign up for a free account which includes 10 enrichments. Then connect your eBay account through our secure OAuth integration. Once connected, you can immediately start selecting listings to optimize. Our AI will analyze your listings and suggest improvements to item specifics, which you can review and apply with a single click.

Question 2

Is my eBay data secure?

Accepted Answer

Absolutely. We use bank-level encryption (AES-256) for all data in transit and at rest. We never store your eBay password - authentication is handled through eBay's official OAuth 2.0 system. We're SOC 2 Type II certified and undergo regular third-party security audits.

Question 3

What eBay permissions does ListTune need?

Accepted Answer

We request only the minimum permissions necessary: 1) Read access to view your listings and their current item specifics, 2) Write access to update item specifics when you approve changes, and 3) Read access to eBay's category metadata to ensure we suggest valid item specifics. We cannot and do not access your financial data, buyer information, or messages.

Question 4

How does the AI generate item specifics?

Accepted Answer

Our AI analyzes your listing title, description, and images to understand your product. It then cross-references this with eBay's category requirements and successful listings in your category to generate optimal item specifics that improve search visibility and conversion rates.

Question 5

Can I review changes before they go live?

Accepted Answer

Yes! You have complete control. Our AI suggests enrichments, but nothing is updated on eBay until you review and explicitly approve the changes. You can also edit any suggestions before applying them.

Question 6

What happens if I exceed my monthly limit?

Accepted Answer

When you reach your plan limit, enrichments pause until the next billing cycle or you can upgrade your plan for immediate access. You can also purchase one-time credit packages if you need extra enrichments occasionally.

Question 7

Do you offer refunds?

Accepted Answer

Yes, we offer a 30-day money-back guarantee for all paid plans. If you're not satisfied with the results, contact our support team for a full refund. No questions asked.

Question 8

Can I cancel my subscription anytime?

Accepted Answer

Absolutely! You can cancel your subscription at any time from your account settings. You'll continue to have access until the end of your current billing period. No cancellation fees or penalties.

Question 9

Does ListTune work with all eBay categories?

Accepted Answer

ListTune works with 95%+ of eBay categories. Some very niche or restricted categories may have limited support. Our AI is continuously learning and expanding coverage. If your category isn't fully supported, our team will work with you to add it.

Question 10

How long does enrichment take?

Accepted Answer

Most enrichments complete in 5-10 seconds. Bulk enrichments may take a few minutes depending on the number of listings. You'll receive an email notification when bulk jobs complete.

How Can We Help You?

Getting Started

Enrichments

Billing & Plans

API & Integration

Categories

Quick Actions

Featured Guides

Quick Start Guide

Connecting Your eBay Account

Bulk Enrichment Workflows

Frequently Asked Questions

How do I get started with ListTune?

What are the system requirements?

Is my eBay data secure?

What eBay permissions does ListTune require?

Which eBay marketplaces are supported?

Can I use ListTune with multiple eBay accounts?

What exactly is an enrichment?

How accurate are the AI-generated item specifics?

Can I customize which item specifics are added?

What categories are supported?

How does billing work?

Can I change or cancel my plan anytime?

Do you offer refunds?

Are there any hidden fees or overage charges?

Why aren't my listings showing up?

Enrichments are failing - what should I do?

How do I get help if I'm stuck?

Still Need Help?

Email Support

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Additional Resources

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